You may log in to your account at any time to change your password or update your personal or contact information, including your email address, telephone number, or mailing address.
Name, Date of Birth, Social Security Number, and Email Address
To update your date of birth, name, social security number, or email address you must submit a copy of the following supporting documentation to customer service:
To update your:
Submit a copy of the following documentation:
First Name
one piece of current, government-issued identification printed in English, with your legal name, bearing your photograph and signature
and one of the following:
Nickname to Legal Name: your birth certificate
Old Legal Name to a New Legal Name: official verification of a change (e.g., court order)
Last Name
one piece of current, government-issued identification printed in English, with your legal name, bearing your photograph and signature
and official verification of the change (e.g., original marriage certificate, court order)
Date of Birth
one piece of current, government-issued identification printed in English, with your legal name, bearing your photograph and signature
Social Security Number
one piece of current, government-issued identification printed in English, with your legal name, bearing your photograph and signature
and a copy of your Social Security card
Username (Email Address)
one piece of current, government-issued identification printed in English, with your legal name, bearing your photograph and signature
the current email address listed as the username for your account
and the new email address for your account.
We recommend you use a permanent email address, not an account such as one associated with a college or district affiliation to which you may not always have access. This email address will be used as your account username and to receive all communications regarding your testing account.
Select "Other" in the Subject Line of the submission form.
